Jeffrey, the technician, was prompt, courteous and focused. I would definitely recommend using General Heating for all of their A/C needs, I have a very specific type of A/C system (chilled water system)..and was very impressed with his knowledge and his level of competence in servicing my unit. Shortly after, I referred a real estate client to use this company and again..they sent a technician to service a home..and he too was trained and very knowledgeable about this home's A/C unit.
I had a good experience with one of my technicians, but the rest of them were impersonal and I questioned their service ever since they broke my AC on a hot summer day during a routine maintenance. I recently tried to understand why I was getting charged a weekend fee when they were supposed to call me back to fix my AC and it died within several days of me trying to get them out. Customer service at their office is horrible. Try another AC place first.
Terrible experience and customer service. Looking to replace my A/C system and called to have someone come out and give me a quote. They were responsive and offered to send someone out the same day, and the guy called ahead of time - overall, all pretty professional. It went downhill from there as the guy showed up, was incredibly rude, lectured me, and after I calmly explained that I understood how an A/C system worked (as by this point, I had already spent several hours researching online and talking with other companies) told me in an extremely arrogant tone: “Well, if you knew this then I wouldn’t be here and you’d have a cool house, now wouldn’t you?” I realize I may not know as much as a “professional”, but it’s just rude (not to mention poor salesmanship) to treat potential customers like this. On top of this, he also told me that I didn’t need a new system, it was “just dirty and would work fine when clean”, but that “you’ll never get the upstairs cooler than 78 degrees”.
A/C breaking in August in New Orleans is no fun. The team at General handled the situation professionally and courteously. Our service tech, Paul, was outstanding in keeping us informed throughout the process.
Thanks Guys! We are cool and happy once again....
Great customer service! I called in the evening and they had an AC man there the next morning! David was friendly, professional, and explained everything. He immediately made me feel good about my experience.! I signed a maintenance contract based on his excellent service! Highly reccomend these guys!