New Orleans, LA Heating and Cooling Reviews
Our family-owned business has maintained the highest quality service for three generations and will continue to do so. You can trust General Heating and Air Conditioning to deliver: 24 Hour Customer Service Experienced & Trained Service Technicians Innovative Products Disaster Repair Warranty Guarantee Flat Rate Billing Service Contract Agreements We are confident that our services will benefit your home, guaranteed!
Honest worker, gave me the details of what he had to check and do. Found a possible freon leak. Used a dye in the new freon and returned 4 days later to check on the possible leak. It was discovered in a coil installed in 2013, but the warranty was up in 2018. Will return to replace the coil as soon as possible.
Mike was a fantastic serviceman to take care of my heating problem at 3705 Laurel St. He explained everything and got the problem taken care of in a very short time. Thank you so much for getting the work done so quickly and expertly.
Like this service very much. The service is reliable and very dependable and I would highly recommend General Air conditioner & Heating. The service technician Mike is a great
We have used this company for years and they do a great job. Some of the technicians are better than others, but they are all excellent. Most recently Jeff came to solve a problem with our air-conditioning and he was like Sherlock Holmes looking at dust samples in vents to figure out the problem and solve it. Brilliant!
Your service man did an outstanding job. He was extremely polite, efficient and knowledgeable. Thank you very much!
Outstanding prompt and efficient service. Free AC tune-up via Entergy Smart program. They are now my go-to HVAC service provider!!
Lisa Gilmore Lier
1 year ago
General Heating and Air sent Ron out to service my system and also installed an Air Scrubber. With my family’s allergies it has been a wonderful addition to our life. We’ve had less problems with allergies and odors as it has increased the indoor air quality in our home. Ron was very professional, called before he arrived and left my home as clean as it was as when he arrived. We highly recommend having an Air Scrubber installed to anyone’s home if you deal with pet dander, allergies and the like.
I had wonderful service on my replacement AC install. They even corrected identified and corrected issues from the original installers.
Your service technician, Maurice was on time, friendly, and very professional. He is quite an asset to your company.
Prompt and courteous techs. Jeff took time to explain what he did and what I needed. My service contract is worth every penny.
I had 2 – 3 ton units removed and replaced. The installation crew was very professional, courteous and kept the house very clean. They put down tarps to protect the banister and stairs inside and they swept and cleaned outside. They showed up on time and even got along great with my dog. The crew members were very knowledgeable and answered all of my questions. Great job guys! Thanks!
Service is reliable and good. However, emailed invoice has print so tiny it is difficult to read. Several phone calls to fix but no avail. When requested, they do send a readable copy via regular mail. Still, it’s annoying. Otherwise, I would have given 5 stars.
General Heating and Air is outstanding. Their representatives always come on time, call before the come and explain what they plan to do. We have an annual contract with them that is very reasonable. They come twice a year and check everything out inside and outside. They remind us every six months when our check-up is due and make arrangements and appointments as when they will come. I new they were professional when they came to my home the first time. Before they entered the house they put on shoe booties to prevent dirt on the floors and carpet. Great company and personnel.
Good company, good people. We’ve been using them for 4 or 5 years. Their service techs have always been courteous, knowledgeable, and able to solve the problems we’ve experienced so far. When we ask questions the techs take the time to answer to our satisfaction. Just today Ron was dispatched to help us with our furnace. He explained how the furnace cycles through its startup which helped us understand what we were experiencing.
Taryn M Guidry
Dennis arrived on time and repaired my unit quickly. He was very personable! Loved working with him. Will definitely use General Heating in the future.
What can I say, the customer service was excellent. They were prompt and on time and the service I received from the tech was nothing short of excellence!
Jeffrey, the technician, was prompt, courteous and focused. I would definitely recommend using General Heating for all of their A/C needs, I have a very specific type of A/C system (chilled water system)..and was very impressed with his knowledge and his level of competence in servicing my unit. Shortly after, I referred a real estate client to use this company and again..they sent a technician to service a home..and he too was trained and very knowledgeable about this home’s A/C unit.
A/C breaking in August in New Orleans is no fun. The team at General handled the situation professionally and courteously. Our service tech, Paul, was outstanding in keeping us informed throughout the process. Thanks Guys! We are cool and happy once again….
Waited all day for them but was able to get service and didn’t feel beat.
Great customer service! I called in the evening and they had an AC man there the next morning! David was friendly, professional, and explained everything. He immediately made me feel good about my experience.! I signed a maintenance contract based on his excellent service! Highly reccomend these guys!
Always prompt, get the work done right and on time. Always courteous and friendly. Good workers. Good people. We have used them for years, ever since they went into business in the ’60s and would not use anyone else. Fantastic customer service!!
General Heating & Air Conditioning is the ONLY company I would ever recommend to anyone for their AC and heating needs. We have used them for as long as I can remember… 30 years maybe? They are always courteous, prompt, and we’ve always felt their pricing was fair. Their technicians are well-trained and dependable. I recommend them highly to everyone I know.
We live in a house that has two separate AC systems and evidently when the previous owner was preparing it for sale did the bare minimum to make sure the AC/heating systems were functioning. General Heating and AC has rescued us and done what needed to be done each time. We have had work done on both the AC systems and the furnace. In times when more repairs needed to be done or when a part didn’t work out they came right back and made sure everything was working the way it should. We have never had to sit around in the hot or cold because General Heating is always on the job! The gentlemen who work there are very nice and friendly and do their best while melting in the heat outside or in the attic to keep us cool and happy. I recommend them to everyone!